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Integrate Viber with Bright Pattern Contact Center

Bright Pattern Contact Center communicates with Viber using Viber’s REST API. This guide describes setting values for a Viber bot username and Viber token in Bright Pattern Contact Center Administrator which allows Bright Pattern Contact Center to communicate with Viber.

For instructions to set up a Viber account, create a Viber bot and generate a Viber private token, see Configure Viber for Integration with Bright Pattern Contact Center

Dependencies

• A Viber account
• A Viber bot
• A Viber private token
• Bright Pattern Contact Center 5.0 or newer
• Privileges to create an integration account in Bright Pattern Contact Center Administrator

The connection parameters page in Bright Pattern Contact Center Administrator.

Integrate Viber with Bright Pattern Contact Center:

1. Click Add Account in Call Center Configuration > Integration Accounts in Bright Pattern Contact Center Administrator.
2. Choose Messenger in the Create integration account window.
3. Select Viber in the Messenger Type dialog, then click OK.
4. Enter a value for Name.
5. Enter a value for Bot Username.

	Learn how to create a Viber bot, Configure Viber for Integration with Bright Pattern Contact Center.

6. Select Viber as the Type in the Properties panel.
7. Click the Token link to add a Viber token.
8. Click Test Connection.
9. Click Set Webhook.

Setting a webhook URL in Bright Pattern Contact Center Administrator

	The webhook URL is the Bright Pattern Contact Center client web server URL.

10. Test the integration. The Test a Messenger Integration guide walks through setting up Bright Pattern Contact Center to send and receive messages between the messenger and Bright Pattern Contact Center Agent Desktop.< Previous