• 5.19

Chat Directive: Buttons

The buttons directive sends quick reply buttons in chat interactions, allowing customers to respond to a question or statement by pressing a button corresponding to a set of answers provided by a scenario or by an agent through the Agent Desktop chat interface.

An example of using buttons in Scenario Builder and the resulting quick reply buttons rendered in a chat interface.

Format

The buttons directive consists of a forward slash followed by the word buttons and one or more button definitions.

Buttons directive format
/buttons [Button 1] [Button 2] [Button 3]

	Some messengers (like Viber, Telegram, and LINE) won't display quick reply buttons without leading text. Some messengers only display quick reply buttons on the mobile versions of their apps, not the desktop versions.

	Add leading text to buttons directives in automated responses like SendMessage+ blocks in scenarios and canned Chat Responses in Agent Desktop for maximum compatibility with all messengers. Prefix the buttons directive with leading text to make a statement or ask a question.

Examples

Yes No Unsure
Have you received your welcome package? /buttons [Yes] [No] [Unsure]

Today Tomorrow Next Week
When are you available for a fifteen minute consult? /buttons [Today] [Tomorrow] [Next Week]

See also:

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• Quick reply buttons tutorial
• Pizza Flowchart Chat Scenario using Scenario Builder
• Agent Desktop chat UI Text Input Field
• Scenario Builder Send Message+ block
• Scenario Builder Send Message+ block
• Canned Chat Responses in Agent Desktop< Previous | Next >