From Bright Pattern Documentation
The Agent Desktop application supports video calling. Thus, depending on the capabilities of your computer and the customer’s mobile application, voice calls may be supplemented with a video channel.
If the customer requests a video call, you will receive a browser notification asking you to confirm the video session.
To enable the video session, click Allow.
The Chat Panel will open video windows showing your web camera and the web camera of your customer’s mobile phone.
Note that once the video session begins, only the customer can close the video channel while keeping the other channels (i.e., chat and/or voice) enabled. You can only close the entire communication session at once.