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• 5.19 • 5.3 • 5.8

Contacts Overview

Search & Preview Records (formerly known as Contacts) is where cases and contact records are located, as well as a search bar that allows you sort through them quickly and easily. The following is an overview of what you will see in this section of Agent Desktop.

Note: The Bulk Export/Import Contacts feature available in this section prior to release 5.3.2 was removed and added to the Contact Center Administrator application, section Contact Import & Export.


The following is a list of articles in this section:


Learn more about using the Search and Preview Records features in this guide's Tutorials section.