How to Edit an Existing ContactAfter a contact has been added, it may be necessary to add to or change the listed information. '''Note''': In order to edit a contact's information, the privilege must be enabled by your contact center administrator.[[File:AD-Contact-Form-Edit-5399msg.PNG|800px|thumb|center|Editing an existing contact's information]]To edit an existing contact's information, follow these steps:# Go to the ''Contacts'' section.# In the ''Contacts'' tab, find the contact that needs editing.# To view the contact's information, either double-click on the contact name or highlight it and click the '''Open''' [[File:My-Cases-Edit-Contact-Open-Button-52.PNG|55px]] button.# After opening the contact's information, click '''Edit''' [[File:My-Cases-Edit-Contact-52.PNG|55px]] to add to or remove information.# When you are finished editing the contact's information, click '''Save''' [[File:My-Cases-Edit-Save-Contact-52.PNG|55px]].# If you made edits to a contact's information but do not want to save them, click '''Cancel''' [[File:My-Cases-Edit-Cancel-Contact-52.PNG|55px]].If your contact center is integrated with an external database (e.g., NextCaller), it is possible to merge matching customer contact information through augmentation. Note the setting that allows augmentation must be configured by your administrator in order to work.[[File:My-Cases-Edit-Augment-Contact-52.PNG|650px|thumbnail|center|When augmenting a contact, choose which information to merge in Agent Desktop]]To augment an existing contact's information, follow these steps:# Go to the ''Contacts'' section.# In the ''Contacts'' tab, find the contact that needs editing.# To view the contact's information, either double-click on the contact name or highlight it and click the '''Open''' [[File:My-Cases-Edit-Contact-Open-Button-52.PNG|55px]] button.# After opening the contact's information, click '''Augment''' [[File:My-Cases-Edit-Augment-Button-52.PNG|130px]] and a directory will open.# Click the boxes next to the information you wish to merge into Agent Desktop; you may choose to import all contact information from another site (e.g., LinkedIn) or only specific fields (e.g., Name, Email, etc.).# After selecting the information, click '''OK''' [[File:My-Cases-Edit-Augment-OK-Button-52.PNG|55px]].# If you do not wish to proceed with the augmentation, click '''Cancel''' [[File:My-Cases-Edit-Augment-Cancel-Button-52.PNG|55px]].'''Note''': If you do not have an integrated external database and click '''Augment''', a small pop-up window will display the message, ''"No data."''[[File:My-Cases-Edit-No-Augmentation-Message-52.PNG|450px|thumb|center|No integrated database message]]