How to Create a New ContactThere are several ways to create a new contact (i.e., add a new record) in Agent Desktop. You can enter details for a new contact manually via the Contacts search results, or you can add a new record quickly from a number of contact summary pop-ups. The ways to create a new contact are described as follows.# On the Contacts Search results list, click the '''Create''' button at the bottom of the screen.[[File:Managing-Contacts-Search-50.png|800px|thumbnail|center|Filling in the contact Details form]]# The Contact Details form will open, and from there, you can enter all contact information.[[File:AD-New-Contact-Form-Edit-5399msg.PNG|800px|thumbnail|center|Filling in the contact Details form]]# Click '''Save'''.# On the Active Conversations List, click the ''Recent'' tab.# Hover your mouse cursor over the contact's name.# If no details have been saved for that contact, the contact summary pop-up will provide links labeled ''new contact'' and ''add to existing''.[[File:New-Contact-Hover-50.png|450px|thumbnail|center|Click "new contact"]]# Click '''new contact'''.# The ''Add New Record'' pop-up will appear with four basic fields to complete: name, phone extension (which may be pre-filled for you), email, and photo.[[File:Add-New-Record-50.png|450px|thumbnail|center|Add New Record]]# Click '''Create''' to create a simple record quickly, or click ''Add and Edit'' to add more information to an existing contact.# On your calendar, add a new event.# Click the + sign at the bottom of the pane where you edit event details. The + sign allows you to assign a contact to the event.[[File:Calendar-Assign-Contact-50.png|800px|thumbnail|center|Assign a contact to a calendar event]]# Click '''Enter manually (or directory)'''.[[File:Calendar-Assign-Contact-50.png|450px|thumbnail|center|Assign a new contact by typing in the name]]# Enter the name of the new contact and select the checkbox for '''create contact'''.[[File:Calendar-Contact-Name-Create-50.png|450px|thumbnail|center|Type in the name of your contact]]# At the top of the pane, click '''Save'''. If you do not save the event details, your new contact will not be created.[[File:Save-Create-Contact-50.png|450px|thumbnail|center|Save details]]