OverviewOn the Agent Desktop, there are many ways to display a contact's details.You can access contacts by* Searching and opening a list of contact results (see Contact [[agent-guide/Search|Search]], where the search combs all text and address/phone fields)[[File:Contact-Case-Search-List-50.png|650px|thumbnail|center|Contact Search results]]* Clicking on a photo on a contact pop-up[[File:Contact-Popup-50.png|350px|thumbnail|center|Clicking on a photo on a contact pop-up]]* Viewing a case[[File:Viewing-Contact-from-Case-50.png|650px|thumbnail|center|Mousing over a contact's name from a case]]* Clicking or mousing over the email address bar. Mousing over an email shows an email message icon to the right of it; clicking the icon creates a new email case with a new draft.[[File:Contact-Email-Address-Bar-50.png|650px|thumbnail|center|Mousing or clicking a contact's name in the email address bar]]* Browsing the directory and recent conversations list and mousing over a person's name or a conversation. Mousing over a phone number shows the SMS message and phone icons; clicking on either creates a new call or SMS chat. If there is a conversation with this contact already, the chat or call is merged into that conversation.[[File:Contact-Summary-Directory-50.png|450px|thumbnail|center|Mousing over a contact's name in the directory]]* Clicking on a photo on the top bar during a conversation[[File:Contact-on-Call-50.png|450px|thumbnail|center|Mousing over a contact's name during a call]]* Clicking on a photo in the calendar when an event has a linked contact[[File:Contact-Summary-Calendar-50.png|650px|thumbnail|center|Mousing over a contact's name linked to a calendar event]]* Entering a contact link in the Search input field[[File:Contact-Search-Bar-50.png|650px|thumbnail|center|Using the Search input field]]* Clicking or mousing over on a contact link in an internal chat[[File:Contact-Popup-50.png|450px|thumbnail|center|Clicking or mousing over a contact during chat]]* Clicking on details presented to you in screen popA contact's details are displayed as either a form or a list.* A Summary form presents the summary of a contact, name, photo, and essential addresses.[[File:Contact-Summary-50.png|350px|thumbnail|center|Contact details]]* A Detail form includes the same information as the Summary form, plus other detailed information, such as description, birthday, and so forth.[[File:Contact-Detail-Form-50.png|650px|thumbnail|center|Contact details]]* The list of pending items shows cases and calendar events.* The list of associated completed activities shows all finished activities/interactions that are associated with the contact.* The list of associated cases shows all cases/emails associated with the contact.[[File:Cases-List-50.png|650px|thumbnail|center|List of cases]]The contents of forms can be edited by clicking the '''Edit''' button.