From Bright Pattern Documentation
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*[[Agent-guide/Tutorials/Cases/HowtoChangeDefaultEmailFont | How to Change Default Email Font]] | *[[Agent-guide/Tutorials/Cases/HowtoChangeDefaultEmailFont | How to Change Default Email Font]] | ||
Handling Email | Handling Email | ||
| + | *[[Agent-guide/Tutorials/Cases/FilteringHistoryContent | Filtering Case History Content]] | ||
*[[Agent-guide/Tutorials/Cases/HowtoCloseanEmailwithoutReplying | How to Close an Email without Replying]] | *[[Agent-guide/Tutorials/Cases/HowtoCloseanEmailwithoutReplying | How to Close an Email without Replying]] | ||
*[[Agent-guide/Tutorials/Cases/HowtoChangeanAssignedEmailService | How to Change an Assigned Email Service]] | *[[Agent-guide/Tutorials/Cases/HowtoChangeanAssignedEmailService | How to Change an Assigned Email Service]] | ||
Revision as of 20:46, 13 October 2021
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Cases and Email
Accepting Email
Creating Cases
Follow-ups
- How to Use Pinned Cases to Send a Follow-up Outbound Email
- How to Use Cases to Send a Follow-up Outbound Email
Fonts
Handling Email
- Filtering Case History Content
- How to Close an Email without Replying
- How to Change an Assigned Email Service
- How to Compose a Reply
- How to Transfer an Email
- How to Forward an Email
- How to Send a New Outbound Email
- How to Save an Email as a Draft
- How to Copy and Paste Images into Email
Masking Data
Retrieving Email from Queue
Reviewing Email
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