From Bright Pattern Documentation
imported>Tracy |
|||
| Line 26: | Line 26: | ||
*[[reporting-database-specification/interaction_quality_monitoring_grades | interaction_quality_monitoring_grades]] | *[[reporting-database-specification/interaction_quality_monitoring_grades | interaction_quality_monitoring_grades]] | ||
*[[reporting-database-specification/surveys | surveys]] | *[[reporting-database-specification/surveys | surveys]] | ||
| + | *[[Reporting-database-specification/voice_recordings | voice_recordings | ||
Revision as of 17:59, 1 March 2022
• 日本語
<translate>=Reporting Database Specification= Introduction
Statistical Data
- General Information About Statistical Data
- agent_performance
- team_performance
- service_in_time_counters
- service_performance
- overflow_counters
- disposition_counters
- callback_counters
- requested_skills
- scenario_steps_counters
- concurrent_users
Detailed Records
- General Information About Detailed Records
- agent_activity
- call_detail
- evaluation_results
- evaluation_result_details
- interaction_step_skills
- interaction_quality_monitoring
- interaction_quality_monitoring_grades
- surveys
- [[Reporting-database-specification/voice_recordings | voice_recordings
</translate>