From Bright Pattern Documentation
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Revision as of 16:52, 5 July 2022
• 日本語
<translate>= Directory Overview = In the Contact Center Administrator application, Directory is the section dedicated to telephony, including softphone, hardphone, and access numbers configuration. Additionally, you are able to create internal and external directories for your Agent Desktop users, which allow you to define what users have access to what contacts.
Sections
The following is a list of sections found in the Contact Center Administrator application, section Directory.
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