From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials | ChatCenter
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The Chat Center allows you to send and receive messages to individual users or to groups in your contact center. We call these types of chat interactions ''personal chats''. The chat interactions that you have with customers are called ''service chats''. | The Chat Center allows you to send and receive messages to individual users or to groups in your contact center. We call these types of chat interactions ''personal chats''. The chat interactions that you have with customers are called ''service chats''. | ||
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*[[Agent-guide/Tutorials/ChatCenter/HowtoUseInternalChat | How to Use Personal Chat ]] | *[[Agent-guide/Tutorials/ChatCenter/HowtoUseInternalChat | How to Use Personal Chat ]] | ||
*[[Agent-guide/Tutorials/ChatCenter/HowtoStartaGroupChat | How to Use Group Chat ]] | *[[Agent-guide/Tutorials/ChatCenter/HowtoStartaGroupChat | How to Use Group Chat ]] | ||
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Latest revision as of 04:00, 29 May 2024
Chat Center Tutorials
The Chat Center allows you to send and receive messages to individual users or to groups in your contact center. We call these types of chat interactions personal chats. The chat interactions that you have with customers are called service chats.