From Bright Pattern Documentation
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| − | + | = Reporting Overview = | |
Reports are defined, uploaded, and managed in this section. These configurable settings affect reports. For more information, see the [[Reporting-reference-guide/Purpose|''Reporting Reference Guide'']]. | Reports are defined, uploaded, and managed in this section. These configurable settings affect reports. For more information, see the [[Reporting-reference-guide/Purpose|''Reporting Reference Guide'']]. | ||
| − | == Sections == | + | == Sections == |
The following dropdowns are found in ''Contact Center Administrator > Reporting''. | The following dropdowns are found in ''Contact Center Administrator > Reporting''. | ||
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*[[contact-center-administrator-guide/Reporting/WFMReports | WFM Reports]] | *[[contact-center-administrator-guide/Reporting/WFMReports | WFM Reports]] | ||
*[[contact-center-administrator-guide/Reporting/TeleoptiWFMReports | Teleopti WFM Reports]] | *[[contact-center-administrator-guide/Reporting/TeleoptiWFMReports | Teleopti WFM Reports]] | ||
| + | *[[contact-center-administrator-guide/Reporting/Verint Pre-defined States | Verint Pre-defined States]] | ||
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[[File:CCA-Reporting-Overview-5399maint.PNG|800px|thumb|center|Reporting]] | [[File:CCA-Reporting-Overview-5399maint.PNG|800px|thumb|center|Reporting]] | ||
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Latest revision as of 04:01, 29 May 2024
• 日本語
Reporting Overview
Reports are defined, uploaded, and managed in this section. These configurable settings affect reports. For more information, see the Reporting Reference Guide.
Sections
The following dropdowns are found in Contact Center Administrator > Reporting.
