From Bright Pattern Documentation
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| − | + | = Scenario Exercises = | |
*[[scenario-builder-reference-guide/Exercises/Overview | Overview]] | *[[scenario-builder-reference-guide/Exercises/Overview | Overview]] | ||
| − | *[[ | + | *[[Scenario-builder-reference-guide/Exercises/ScenarioBuilderBasics | Scenario Builder Basics]] |
*[[scenario-builder-reference-guide/Exercises/AllScenarioExercises | All Scenario Exercises]] | *[[scenario-builder-reference-guide/Exercises/AllScenarioExercises | All Scenario Exercises]] | ||
| + | *[[scenario-builder-reference-guide/Exercises/DownloadableTemplates | Downloadable Scenario Templates]] | ||
*[[scenario-builder-reference-guide/Exercises/HowtoCreateaBasicScenario | Create a Basic Scenario]] | *[[scenario-builder-reference-guide/Exercises/HowtoCreateaBasicScenario | Create a Basic Scenario]] | ||
| − | *[[ | + | *[[Scenario-builder-reference-guide/Exercises/HowtoCreateChatScenarioThatPopsCaseorContactInformation|How to Create a Chat Scenario That Pops Case or Contact Information]] |
| − | *[[scenario-builder-reference-guide/Exercises/HowtoCreateChatScenarioThatUsesBots | Chat Scenario That Uses Bots]] | + | *[[scenario-builder-reference-guide/Exercises/HowtoCreateChatScenarioThatUsesBots | How to Create a Chat Scenario That Uses Bots]] |
| + | *[[Scenario-builder-reference-guide/Exercises/ChatScenarioConfigurationMicrosoftAzureWebAppBot | How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot]] | ||
| + | *[[scenario-builder-reference-guide/Exercises/PizzaFlowchartChatScenario | Pizza Flowchart Chat Scenario]] | ||
| + | *[[scenario-builder-reference-guide/Exercises/EmailThroughLeaveAMessageChatForm | Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form]] | ||
*[[scenario-builder-reference-guide/Exercises/HowtoBlacklistSpecificPhoneNumbers | How to Blacklist Specific Phone Numbers]] | *[[scenario-builder-reference-guide/Exercises/HowtoBlacklistSpecificPhoneNumbers | How to Blacklist Specific Phone Numbers]] | ||
| − | *[[scenario-builder-reference-guide/Exercises/ | + | * [[scenario-builder-reference-guide/Exercises/LastAgentRoutingforInternalDB | How to Configure Last-Agent Routing Using the Internal Database]] |
| − | *[[ | + | *[[Scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatDistributesSurveystoaPercentageofRandomCustomers|How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers]] |
| − | *[[ | + | *[[Scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioThatRoutesCallerstoLastAgentwithVoicemail|How to Route Callers to the Last Agent and Provide a Voicemail Option]] |
| − | *[[scenario-builder-reference-guide/Exercises/ | + | *[[scenario-builder-reference-guide/Exercises/ScenarioExample | General Inbound Voice Scenario]] |
| + | *[[scenario-builder-reference-guide/Exercises/SingleStepExternalTransfer | Redirect Calls Economically with a Single-Step External Transfer Option]] | ||
*[[Scenario-builder-reference-guide/Exercises/Skill-BasedRoutingandAutoAttendant | Skill-Based Call Routing with an Auto Attendant Choice]] | *[[Scenario-builder-reference-guide/Exercises/Skill-BasedRoutingandAutoAttendant | Skill-Based Call Routing with an Auto Attendant Choice]] | ||
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*[[scenario-builder-reference-guide/Exercises/ConversationalIVRScenario | Use Conversational IVR in a Scenario]] | *[[scenario-builder-reference-guide/Exercises/ConversationalIVRScenario | Use Conversational IVR in a Scenario]] | ||
| − | *[[ | + | *[[Scenario-builder-reference-guide/Exercises/HowtoCreateaVoiceScenarioSurvey| Voice Scenario Survey]] |
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Latest revision as of 04:03, 29 May 2024
• 日本語
Scenario Exercises
- Overview
- Scenario Builder Basics
- All Scenario Exercises
- Downloadable Scenario Templates
- Create a Basic Scenario
- How to Create a Chat Scenario That Pops Case or Contact Information
- How to Create a Chat Scenario That Uses Bots
- How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot
- Pizza Flowchart Chat Scenario
- Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form
- How to Blacklist Specific Phone Numbers
- How to Configure Last-Agent Routing Using the Internal Database
- How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers
- How to Route Callers to the Last Agent and Provide a Voicemail Option
- General Inbound Voice Scenario
- Redirect Calls Economically with a Single-Step External Transfer Option
- Skill-Based Call Routing with an Auto Attendant Choice
- Use Conversational IVR in a Scenario
- Voice Scenario Survey
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