From Bright Pattern Documentation
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<translate>= Case Pending Reasons = | <translate>= Case Pending Reasons = | ||
| − | ''Case Pending Reasons'' is the section where you create the pending reasons for cases; [[Agent-guide/UnderstandingCaseStates#Pending|Pending]] is a state available for Agent Desktop cases that require further action, and the reasons will vary | + | ''Case Pending Reasons'' is the section where you create the pending reasons for cases; [[Agent-guide/UnderstandingCaseStates#Pending|Pending]] is a state available for Agent Desktop cases that require further action, and the reasons will vary depending on your call center (e.g., needing manager approval, more customer information, etc.). For more information, see the ''Agent Guide'', section [[Agent-guide/UnderstandingCaseStates|Understanding Case States]]. |
Revision as of 00:35, 20 December 2018
• 日本語
<translate>= Case Pending Reasons = Case Pending Reasons is the section where you create the pending reasons for cases; Pending is a state available for Agent Desktop cases that require further action, and the reasons will vary depending on your call center (e.g., needing manager approval, more customer information, etc.). For more information, see the Agent Guide, section Understanding Case States.
How to Create a Case Pending Reason
To create a new Case Pending Reason, click add, enter the reason, then select the green, apply changes checkmark. In Agent Desktop, Case Pending Reasons must be selected if a case is marked as Pending.
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