From Bright Pattern Documentation
< 5.19:Agent-guide | Work
(Created page with "<translate> = Overview = The ''Agent Guide'' Work section covers everything you need to know about using Agent Desktop in your day-to-day operations. </translate>") |
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<translate> | <translate> | ||
= Overview = | = Overview = | ||
| − | The ''Agent Guide'' Work section covers everything you need to know about using Agent Desktop in your day-to-day operations. | + | The ''Agent Guide'' Work section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity. |
| + | Explore the Work section to learn more about any of the following aspects of Agent Desktop: | ||
| + | *[[agent-guide/Work/Calendar | Calendar]] | ||
| + | *[[agent-guide/Work/Calls | Calls]] | ||
| + | *[[agent-guide/Work/CasesEmail | Cases and Email]] | ||
| + | *[[agent-guide/Work/Chats | Chats]] | ||
| + | *[[agent-guide/Work/Dashboard | Dashboard]] | ||
| + | *[[agent-guide/Work/Accessibility | Accessibility]] | ||
| + | *[[agent-guide/Work/KnowledgeBase | Knowledge Base]] | ||
| + | *[[agent-guide/Work/Mobile | Mobile Interactions]] | ||
| + | *[[agent-guide/Work/MyGrades | My Grades]] | ||
| + | *[[agent-guide/Work/OutboundCampaigns | Outbound Campaigns]] | ||
| + | *[[agent-guide/Work/Screen-Pop | Screen-Pop]] | ||
| + | *[[agent-guide/Work/Search | Search]] | ||
| + | *[[agent-guide/Work/States | States]] | ||
| + | *[[agent-guide/Work/Voicemail | Voicemail]] | ||
</translate> | </translate> | ||
Revision as of 21:13, 22 January 2019
<translate>
Overview
The Agent Guide Work section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity.
Explore the Work section to learn more about any of the following aspects of Agent Desktop:
- Calendar
- Calls
- Cases and Email
- Chats
- Dashboard
- Accessibility
- Knowledge Base
- Mobile Interactions
- My Grades
- Outbound Campaigns
- Screen-Pop
- Search
- States
- Voicemail
</translate>