From Bright Pattern Documentation
< 5.19:Agent-guide | Work
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= Overview = | = Overview = | ||
| − | The | + | The Working in Agent Desktop section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity. |
| − | Explore | + | Explore this section to learn more about any of the following aspects of Agent Desktop: |
*[[agent-guide/Work/Calendar | Calendar]] | *[[agent-guide/Work/Calendar | Calendar]] | ||
*[[agent-guide/Work/Calls | Calls]] | *[[agent-guide/Work/Calls | Calls]] | ||
Revision as of 17:31, 23 January 2019
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Overview
The Working in Agent Desktop section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity.
Explore this section to learn more about any of the following aspects of Agent Desktop:
- Calendar
- Calls
- Cases and Email
- Chats
- Contacts
- Dashboard
- Accessibility
- Knowledge Base
- Mobile Interactions
- My Grades
- Outbound Campaigns
- Screen-Pop
- Search
- States
- Voicemail
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