From Bright Pattern Documentation
m (Tracy moved page 5.3:Tutorials-for-agents/Calls to 5.3:Agent-guide/Tutorials/Calls) |
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= Calls = | = Calls = | ||
| − | + | *[[agent-guide/Tutorials/Calls/Overview | Overview]] | |
| + | Accepting/Rejecting Calls | ||
*[[agent-guide/HowtoAnsweranIncomingCall | How to Answer an Incoming Call]] | *[[agent-guide/HowtoAnsweranIncomingCall | How to Answer an Incoming Call]] | ||
*[[agent-guide/HowtoRejectanIncomingCall | How to Reject an Incoming Call]] | *[[agent-guide/HowtoRejectanIncomingCall | How to Reject an Incoming Call]] | ||
| − | + | After Call Work and Dispositions | |
| − | |||
*[[agent-guide/HowtoEnterDispositionsandNotes | Dispositions and Notes]] | *[[agent-guide/HowtoEnterDispositionsandNotes | Dispositions and Notes]] | ||
*[[agent-guide/HowtoWrapUpAfter-callWork | How to Wrap Up After Call Work]] | *[[agent-guide/HowtoWrapUpAfter-callWork | How to Wrap Up After Call Work]] | ||
| − | + | Conferences | |
| − | |||
*[[agent-guide/HowtoHostaConference | How to Host a Conference]] | *[[agent-guide/HowtoHostaConference | How to Host a Conference]] | ||
*[[agent-guide/HowtoParticipateinaConference | How to Participate in a Conference]] | *[[agent-guide/HowtoParticipateinaConference | How to Participate in a Conference]] | ||
| − | + | Consultations and Transfers | |
| − | |||
*[[agent-guide/HowtoMakeaConsultationCall | How to Make a Consultation Call]] | *[[agent-guide/HowtoMakeaConsultationCall | How to Make a Consultation Call]] | ||
*[[agent-guide/HowtoTransferaCall | How to Transfer a Call]] | *[[agent-guide/HowtoTransferaCall | How to Transfer a Call]] | ||
| − | + | Directory | |
| − | |||
*[[agent-guide/HowtoUsetheDirectory | How to Use the Directory]] | *[[agent-guide/HowtoUsetheDirectory | How to Use the Directory]] | ||
| − | + | Favorites | |
| − | |||
*[[agent-guide/HowtoUseFavoriteContacts | How to Use Favorite Contacts]] | *[[agent-guide/HowtoUseFavoriteContacts | How to Use Favorite Contacts]] | ||
| − | + | Follow-ups | |
| − | |||
*[[agent-guide/HowtoScheduleaFollow-upActivity | How to Schedule a Follow-up Activity]] | *[[agent-guide/HowtoScheduleaFollow-upActivity | How to Schedule a Follow-up Activity]] | ||
| − | + | Mute and Hold | |
| − | |||
*[[agent-guide/HowtoHoldandRetrieveaCall | How to Hold and Retrieve a Call]] | *[[agent-guide/HowtoHoldandRetrieveaCall | How to Hold and Retrieve a Call]] | ||
*[[agent-guide/HowtoMuteaCall | How to Mute a Call]] | *[[agent-guide/HowtoMuteaCall | How to Mute a Call]] | ||
*[[agent-guide/HowtoReleaseaCall | How to Release a Call]] | *[[agent-guide/HowtoReleaseaCall | How to Release a Call]] | ||
| − | + | Placing Calls | |
| − | |||
*[[agent-guide/HowtoMakeanInternalCall | How to Make an Internal Call]] | *[[agent-guide/HowtoMakeanInternalCall | How to Make an Internal Call]] | ||
*[[agent-guide/HowtoMakeanOutboundCall | How to Make an Outbound Call]] | *[[agent-guide/HowtoMakeanOutboundCall | How to Make an Outbound Call]] | ||
| − | + | Recording and Voice | |
| − | |||
*[[agent-guide/HowtoConnectaVoiceApplicationtoYourCall | How to Connect a Voice Application to Your Call]] | *[[agent-guide/HowtoConnectaVoiceApplicationtoYourCall | How to Connect a Voice Application to Your Call]] | ||
*[[agent-guide/HowtoRecordaCall | How to Record a Call]] | *[[agent-guide/HowtoRecordaCall | How to Record a Call]] | ||
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*[[agent-guide/HowtoUsePre-recordedMessages | How to Use Prerecorded Messages]] | *[[agent-guide/HowtoUsePre-recordedMessages | How to Use Prerecorded Messages]] | ||
*[[agent-guide/HowtoCollectaVoiceSignature | Voice Signatures ]] | *[[agent-guide/HowtoCollectaVoiceSignature | Voice Signatures ]] | ||
| − | + | Redialing | |
| − | |||
*[[agent-guide/HowtoRedialaPreviouslyDialedNumber | How to Redial a Previously Dialed Number]] | *[[agent-guide/HowtoRedialaPreviouslyDialedNumber | How to Redial a Previously Dialed Number]] | ||
| − | + | Sending Numeric Information | |
| − | |||
*[[agent-guide/HowtoSendNumericInformation | How to Send Numeric Information]] | *[[agent-guide/HowtoSendNumericInformation | How to Send Numeric Information]] | ||
| − | + | Service Queue | |
| − | |||
*[[agent-guide/HowtoPlaceaCallinaServiceQueue | How to Place a Call in a Service Queue]] | *[[agent-guide/HowtoPlaceaCallinaServiceQueue | How to Place a Call in a Service Queue]] | ||
Revision as of 03:14, 25 January 2019
<translate>
Calls
Accepting/Rejecting Calls
After Call Work and Dispositions
Conferences
Consultations and Transfers
Directory
Favorites
Follow-ups
Mute and Hold
Placing Calls
Recording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop or Pause Call Recording
- How to Use Prerecorded Messages
- Voice Signatures
Redialing
Sending Numeric Information
Service Queue
</translate>