From Bright Pattern Documentation
< 5.19:Agent-guide | Work
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*[[agent-guide/Work/Screen-Pop | Screen-Pop]] | *[[agent-guide/Work/Screen-Pop | Screen-Pop]] | ||
*[[agent-guide/Work/Search | Search]] | *[[agent-guide/Work/Search | Search]] | ||
| + | *[[agent-guide/Work/SearchandPreviewRecords | Search & Preview Records]] | ||
*[[agent-guide/Work/States | States]] | *[[agent-guide/Work/States | States]] | ||
*[[agent-guide/Work/Voicemail | Voicemail]] | *[[agent-guide/Work/Voicemail | Voicemail]] | ||
Revision as of 21:27, 5 February 2019
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Working in Agent Desktop
This section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity.
Explore this section to learn more about any of the following aspects of Agent Desktop:
- Calendar
- Calls
- Cases and Email
- Chats
- Contacts
- Dashboard
- Accessibility
- Knowledge Base
- Mobile Interactions
- My Grades
- Outbound Campaigns
- Screen-Pop
- Search
- Search & Preview Records
- States
- Voicemail
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