From Bright Pattern Documentation
< 5.19:Agent-guide | Work
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*[[agent-guide/Work/Dashboard | Dashboard]] | *[[agent-guide/Work/Dashboard | Dashboard]] | ||
*[[agent-guide/Work/CasesEmail | Email]] | *[[agent-guide/Work/CasesEmail | Email]] | ||
| − | *[[agent-guide/Work/HomePage | Home Page]] | + | *[[agent-guide/Work/HomePage | Home Page (Formerly ''My Grades'')]] |
*[[agent-guide/Work/KnowledgeBase | Knowledge Base]] | *[[agent-guide/Work/KnowledgeBase | Knowledge Base]] | ||
*[[agent-guide/Work/Mobile | Mobile Interactions]] | *[[agent-guide/Work/Mobile | Mobile Interactions]] | ||
Revision as of 22:36, 22 February 2019
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Working in Agent Desktop
This section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity.
Explore this section to learn more about any of the following aspects of Agent Desktop:
- Accessibility
- Calendar
- Calls
- Chats
- Dashboard
- Home Page (Formerly My Grades)
- Knowledge Base
- Mobile Interactions
- Outbound Campaigns
- Screen-Pop
- Search & Preview Records (Formerly Contacts)
- States
- Voicemail
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