From Bright Pattern Documentation
< 5.19:Agent-guide | Work
| Line 7: | Line 7: | ||
*[[agent-guide/Work/Calendar | Calendar]] | *[[agent-guide/Work/Calendar | Calendar]] | ||
*[[agent-guide/Work/Calls | Calls]] | *[[agent-guide/Work/Calls | Calls]] | ||
| + | *[[agent-guide/Work/CasesEmail | Cases and Email]] | ||
*[[agent-guide/Work/Chats | Chats]] | *[[agent-guide/Work/Chats | Chats]] | ||
*[[agent-guide/Work/Dashboard | Dashboard]] | *[[agent-guide/Work/Dashboard | Dashboard]] | ||
| − | |||
*[[agent-guide/Work/HomePage | Home Page (Formerly ''My Grades'')]] | *[[agent-guide/Work/HomePage | Home Page (Formerly ''My Grades'')]] | ||
*[[agent-guide/Work/KnowledgeBase | Knowledge Base]] | *[[agent-guide/Work/KnowledgeBase | Knowledge Base]] | ||
Revision as of 22:19, 28 February 2019
<translate>
Working in Agent Desktop
This section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity.
Explore this section to learn more about any of the following aspects of Agent Desktop:
- Accessibility
- Calendar
- Calls
- Cases and Email
- Chats
- Dashboard
- Home Page (Formerly My Grades)
- Knowledge Base
- Mobile Interactions
- Outbound Campaigns
- Screen-Pop
- Search & Preview Records (Formerly Contacts)
- States
- Voicemail
</translate>