From Bright Pattern Documentation
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| + | Section Case & Contact Management is where you may configure settings related to cases and contacts, such as custom case categories, custom case pending reasons, and bulk contact import and export. Additionally, forms are defined in this section. For more information about forms, see the [[Form-builder-reference-guide/Purpose|''Form Builder Reference Guide'']]. | ||
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| + | [[File:CCA-Case-and-Contact-Management-Overview-53.PNG|800px|thumb|center|Case & Contact Management]] | ||
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| + | == Section Articles == | ||
| + | *[[contact-center-administrator-guide/CaseandContactManagement/CaseandContactGeneralSettings | General Settings]] | ||
| + | *[[contact-center-administrator-guide/CaseandContactManagement/ClientPartitions | Client Partitions]] | ||
| + | *[[contact-center-administrator-guide/CaseandContactManagement/CaseCategories | Case Categories]] | ||
| + | *[[contact-center-administrator-guide/CaseandContactManagement/CasePendingReasons | Case Pending Reasons]] | ||
| + | *[[contact-center-administrator-guide/CaseandContactManagement/CustomFields | Custom Fields]] | ||
| + | *[[contact-center-administrator-guide/CaseandContactManagement/AboutForms | Forms]] | ||
| + | *[[contact-center-administrator-guide/CaseandContactManagement/ImportandExport | Contact Import & Export]] | ||
</translate> | </translate> | ||
Revision as of 20:37, 19 March 2019
• 日本語
<translate>= Overview = Section Case & Contact Management is where you may configure settings related to cases and contacts, such as custom case categories, custom case pending reasons, and bulk contact import and export. Additionally, forms are defined in this section. For more information about forms, see the Form Builder Reference Guide.
Section Articles
- General Settings
- Client Partitions
- Case Categories
- Case Pending Reasons
- Custom Fields
- Forms
- Contact Import & Export
</translate>