| Line 16: | Line 16: | ||
* 5.3:Contact-center-administrator-guide/AgentDesktopHelperApplication | Agent Desktop Helper Application Installation | * 5.3:Contact-center-administrator-guide/AgentDesktopHelperApplication | Agent Desktop Helper Application Installation | ||
* 5.3:Agent-guide/Tutorials/Agent | Tutorials | * 5.3:Agent-guide/Tutorials/Agent | Tutorials | ||
| + | * 5.3:QM/Agents/OmniQMforAgents | Omni QM | ||
</btn><!-- end of button --> | </btn><!-- end of button --> | ||
<btn> 5.2:Agent-guide/Purpose/ja | 日本語</btn> | <btn> 5.2:Agent-guide/Purpose/ja | 日本語</btn> | ||
| Line 32: | Line 33: | ||
* 5.3:Chat-widget-configuration-guide/Purpose | Chat Widgets | * 5.3:Chat-widget-configuration-guide/Purpose | Chat Widgets | ||
* 5.3:Form-builder-reference-guide/Purpose | Forms | * 5.3:Form-builder-reference-guide/Purpose | Forms | ||
| + | * 5.3:QM/Admins/OmniQMforAdmins | Omni QM | ||
* 5.3:Scenario-builder-reference-guide/About | Scenarios | * 5.3:Scenario-builder-reference-guide/About | Scenarios | ||
* 5.3:Tutorials-for-admins/Overview | Tutorials | * 5.3:Tutorials-for-admins/Overview | Tutorials | ||
| Line 51: | Line 53: | ||
* 5.3:Agent-guide/Welcome| Agent Guide | * 5.3:Agent-guide/Welcome| Agent Guide | ||
* 5.3:Contact-center-administrator-guide/AgentDesktopHelperApplication | Agent Desktop Helper Application Installation | * 5.3:Contact-center-administrator-guide/AgentDesktopHelperApplication | Agent Desktop Helper Application Installation | ||
| + | * 5.3:QM/Supervisors/OmniQMforSupervisors | Omni QM for Supervisors | ||
| + | * 5.3:QM/QualityEvaluators/OmniQMforQualityEvaluators | Omni QM for Quality Evaluators | ||
* 5.3:Supervisor-guide/Tutorials/Overview | Tutorials | * 5.3:Supervisor-guide/Tutorials/Overview | Tutorials | ||
* 5.3:Wallboard-user-guide/Purpose| Wallboard User Guide | * 5.3:Wallboard-user-guide/Purpose| Wallboard User Guide | ||
Revision as of 00:32, 22 January 2020
<translate>= Bright Pattern Contact Center Documentation = Welcome to Bright Pattern!
Bright Pattern Contact Center software helps brands create effortless customer experiences on voice, email, chat, video, SMS, and social messengers with integrated AI and bots. Explore our reference guides and tutorials using the following drop-down buttons.
Agents
Administration
Reference guides, tutorials and API specs for admins using Contact Center Administrator
Supervisors
What's New?
Tutorials
How-to guides for all Bright Pattern Contact Center software users
Reporting
Reference guides and specs for accessing and understanding reporting database metrics
API Reference
API methods for managing users, interactions, recordings, and more
Integrations
CRM and mobile messenger integration configuration, setup, and tutorials
Support and FAQ
Contact Bright Pattern Customer Success and Support for general help, FAQ, and more
Version 3.x Documentation
Click here for Bright Pattern Contact Center version 3.x documentation. Note that you may require a separate user account for access.
Looking for Partner Docs?
Bright Pattern Contact Center Partner Docs Version 5.x and Partner Docs Version 3.x are available for partners learning about system installation, configuration, and service management. Please sign in to view (see the User button 
at the top of the page).
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