From Bright Pattern Documentation
| Line 11: | Line 11: | ||
*[[Agent-guide/Tutorials/Chat/HowtoCreateandEditCannedChatResponses | How to Create and Edit Canned Chat Responses]] | *[[Agent-guide/Tutorials/Chat/HowtoCreateandEditCannedChatResponses | How to Create and Edit Canned Chat Responses]] | ||
Co-browsing | Co-browsing | ||
| − | *[[Agent-guide/Tutorials/Chat/Co-browsing | Co- | + | *[[Agent-guide/Tutorials/Chat/SurflyCo-browsing | How to Co-browse with Surfly Integration]] |
| + | *[[Agent-guide/Tutorials/Chat/Co-browsing | How to Co-browse]] | ||
Creating Cases | Creating Cases | ||
*[[Agent-guide/Tutorials/Chat/HowtoCreateaCasefromaChatSession | How to Create a Case from a Chat Session]] | *[[Agent-guide/Tutorials/Chat/HowtoCreateaCasefromaChatSession | How to Create a Case from a Chat Session]] | ||
Revision as of 19:15, 8 June 2020
<translate>
Chats
Accepting/Rejecting Chats
Audio/Video Chats
Canned Responses
Co-browsing
Creating Cases
Flagging Chats
Follow-ups
Forms
Multiple Chats
Remote Assistance
- Overview: Remote Assistance in Chats
- How to Initiate Remote Assistance During a Chat/SMS/Messaging Session
- How to Transfer a Remote Assistance Session to a Different Agent During a Chat Session
Sending Chat Messages
Terminating the Chat
Transfers
</translate>