From Bright Pattern Documentation
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= Contacts Overview = | |||
''Search & Preview Records'' (formerly known as Contacts) is where cases and contact records are located, as well as a search bar that allows you sort through them quickly and easily. The following is an overview of what you will see in this section of Agent Desktop. | ''Search & Preview Records'' (formerly known as Contacts) is where cases and contact records are located, as well as a search bar that allows you sort through them quickly and easily. The following is an overview of what you will see in this section of Agent Desktop. | ||
'''Note''': The ''Bulk Export/Import Contacts'' feature available in this section prior to release 5.3.2 was removed and added to the Contact Center Administrator application, section [[Contact-center-administrator-guide/CaseandContactManagement/ImportandExport|Contact Import & Export]]. | '''Note''': The ''Bulk Export/Import Contacts'' feature available in this section prior to release 5.3.2 was removed and added to the Contact Center Administrator application, section [[Contact-center-administrator-guide/CaseandContactManagement/ImportandExport|Contact Import & Export]]. | ||
== Articles == | == Articles == | ||
The following is a list of articles in this section: | The following is a list of articles in this section: | ||
* [[Agent-guide/Work/SearchandPreviewRecords/SearchandPreviewInterface| Search & Preview Records Interface]] | * [[Agent-guide/Work/SearchandPreviewRecords/SearchandPreviewInterface| Search & Preview Records Interface]] | ||
== Tutorials == | == Tutorials == | ||
Learn more about using the Search and Preview Records features in this guide's [[Agent-guide/Tutorials/Contacts/Overview|Tutorials]] section. | Learn more about using the Search and Preview Records features in this guide's [[Agent-guide/Tutorials/Contacts/Overview|Tutorials]] section. | ||
* [[Agent-guide/Tutorials/Search/AdvancedSearch| Advanced Search]] | * [[Agent-guide/Tutorials/Search/AdvancedSearch| Advanced Search]] | ||
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* [[Agent-guide/Tutorials/Cases/HowtoCreateNewCases| How to Create New Cases]] | * [[Agent-guide/Tutorials/Cases/HowtoCreateNewCases| How to Create New Cases]] | ||
* [[Agent-guide/Tutorials/Search/URLVariationsforCaseandContact | Using URL Variations to Access Case and Contact Information]] | * [[Agent-guide/Tutorials/Search/URLVariationsforCaseandContact | Using URL Variations to Access Case and Contact Information]] | ||
Latest revision as of 04:01, 29 May 2024
Contacts Overview
Search & Preview Records (formerly known as Contacts) is where cases and contact records are located, as well as a search bar that allows you sort through them quickly and easily. The following is an overview of what you will see in this section of Agent Desktop.
Note: The Bulk Export/Import Contacts feature available in this section prior to release 5.3.2 was removed and added to the Contact Center Administrator application, section Contact Import & Export.
Articles
The following is a list of articles in this section:
Tutorials
Learn more about using the Search and Preview Records features in this guide's Tutorials section.