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<translate>= Directory Overview = <!--T:1-->
 
<translate>= Directory Overview = <!--T:1-->
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In the Contact Center Administrator application, Directory is the section dedicated to telephony, including softphone, hardphone, and access numbers configuration. Additionally, you are able to create internal and external directories for your Agent Desktop users, which allow you to define what users have access to what contacts.
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In the Contact Center Administrator application, Directory is the section dedicated to telephony, including softphone, hardphone, and access numbers configuration.  
  
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== Sections == <!--T:2-->
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== Sections ==
 
The following is a list of sections found in the Contact Center Administrator application, section Directory.
 
The following is a list of sections found in the Contact Center Administrator application, section Directory.
 
*[[contact-center-administrator-guide/Directory/Softphones |  Softphones]]
 
*[[contact-center-administrator-guide/Directory/Softphones |  Softphones]]
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*[[contact-center-administrator-guide/Directory/StaticEntries |  Static Entries]]
 
*[[contact-center-administrator-guide/Directory/StaticEntries |  Static Entries]]
 
*[[contact-center-administrator-guide/Directory/SpecialNumbers |  Special Numbers]]
 
*[[contact-center-administrator-guide/Directory/SpecialNumbers |  Special Numbers]]
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*[[contact-center-administrator-guide/Directory/HuntGroups | Hunt Groups]]
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*[[contact-center-administrator-guide/Directory/HuntGroups | Hunt Groups]]
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*[[contact-center-administrator-guide/Directory/CallPickupGroups | Call Pickup Groups]]
  
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{{Image850 | 2023_02_03_DirectoryOverview.jpeg | Directory overview}}
  
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<!--T:3-->
 
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[[File:2022.07.05_CCA_Directory.Softphone.png|800px|thumb|center|Directory overview]]
 
  
  

Revision as of 02:43, 23 May 2023

• 日本語
• 5.19 • 5.3 • 5.8

<translate>= Directory Overview = In the Contact Center Administrator application, Directory is the section dedicated to telephony, including softphone, hardphone, and access numbers configuration.

Sections

The following is a list of sections found in the Contact Center Administrator application, section Directory.

Directory overview



</translate>

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