From Bright Pattern Documentation
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*[[Agent-guide/Tutorials/Chat/TransferRemoteAssistanceDuringChat | How to Transfer a Remote Assistance Session to a Different Agent During a Chat Session]] | *[[Agent-guide/Tutorials/Chat/TransferRemoteAssistanceDuringChat | How to Transfer a Remote Assistance Session to a Different Agent During a Chat Session]] | ||
Sending Chat Messages | Sending Chat Messages | ||
| + | *[[Agent-guide/Tutorials/Chat/HowtoSendSMSMessages | How to Send SMS/Text Messages]] | ||
*[[Agent-guide/Tutorials/Chat/HowtoSendChatMessages | Chat Messages]] | *[[Agent-guide/Tutorials/Chat/HowtoSendChatMessages | Chat Messages]] | ||
*[[Agent-guide/Tutorials/Chat/HowtoSendandReceivePicturesandDocuments | How to Send and Receive Pictures and Documents]] | *[[Agent-guide/Tutorials/Chat/HowtoSendandReceivePicturesandDocuments | How to Send and Receive Pictures and Documents]] | ||
Revision as of 16:39, 10 September 2021
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Chats
Accepting/Rejecting Chats
Audio/Video Chats
Canned Responses
Co-browsing
Creating Cases
Flagging Chats
Follow-ups
Forms
Multiple Chats
Remote Assistance
- Overview: Remote Assistance in Chats
- How to Initiate Remote Assistance During a Chat/SMS/Messaging Session
- How to Transfer a Remote Assistance Session to a Different Agent During a Chat Session
Sending Chat Messages
Terminating the Chat
Transfers
</translate>