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< 5.19:Agent-guide | Setup
Matt.lashley (talk | contribs) (Created page with "<translate> =Preferences= Agent Desktop provides configurable options for UI behaviors in '''Settings 26px > Preferences.''' File:2022-10-1...") |
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Agent Desktop provides configurable options for UI behaviors in '''Settings [[File:AD-Settings-Cog-54.PNG|26px]] > Preferences.''' | Agent Desktop provides configurable options for UI behaviors in '''Settings [[File:AD-Settings-Cog-54.PNG|26px]] > Preferences.''' | ||
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;Set default email reply behavior to Reply to All: | ;Set default email reply behavior to Reply to All: | ||
| − | :When enabled, an email reply draft will by default include all recipients of the original email. You will still be able to remove or add recipients manually. | + | :When enabled, an email reply draft will by default include all recipients of the original email. You will still be able to remove or add recipients manually. |
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Latest revision as of 04:00, 29 May 2024
• 5.19
Preferences
Agent Desktop provides configurable options for UI behaviors in Settings 
> Preferences.
- Enable browser notifications about incoming chat messages
- Select to enable browser pop-up notifications about incoming chat messages.
- Enable pinned cases section
- The Pinned Cases queue shows the name, subject line, etc. of the first received email. When enabled, both the Pinned Cases section and pin button are shown.
- Set default email reply behavior to Reply to All
- When enabled, an email reply draft will by default include all recipients of the original email. You will still be able to remove or add recipients manually.
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