From Bright Pattern Documentation
(Created page with "<translate>= Time Series Widgets Configuration = == Time Range Options == * 5 minutes * 15 minutes * 1 hour * 3 hours * 6 hours * 12 hours * 24 hours * 2 days * 7 days == S...") |
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| − | ===== Inbound queue now ===== | + | ===== [[Reporting-reference-guide/AllMetrics#Inbound_Interactions_Currently_in_Queue_.28IN_Waiting.29|Inbound in queue now]] ===== |
| − | ===== Outbound call attempts in progress now ===== | + | ===== [[Reporting-reference-guide/AllMetrics#Outbound_Call_Attempts_Currently_in_Progress_.28OUT_in_Progress.29|Outbound call attempts in progress now]] ===== |
| − | ===== Inbound interactions answered in Service Level % (moving window) ===== | + | ===== [[Reporting-reference-guide/AllMetrics#Percentage_of_Inbound_Interactions_Answered_in_Service_Level_Over_20_Most_Recent_Calls_.28IN_Svc_Level_.25_or_SLA.29|Inbound interactions answered in Service Level % (moving window)]] ===== |
| − | ===== Inbound in IVR now ===== | + | ===== [[Reporting-reference-guide/AllMetrics#Inbound_Calls_Currently_in_IVR_.28IN_in_IVR.29|Inbound in IVR now]] ===== |
| − | ===== Inbound received ===== | + | ===== [[Reporting-reference-guide/AllMetrics#Inbound_Interactions_Received_for_the_Day_.28IN_Received.29|Inbound received]] ===== |
| − | ===== Inbound abandoned ===== | + | ===== [[Reporting-reference-guide/AllMetrics#Inbound_Calls_Abandoned_for_the_Day_.28IN_Total_Abandoned.29|Inbound abandoned]] ===== |
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| − | ===== Matching agents busy ===== | + | ===== [[Reporting-reference-guide/AllMetrics#Busy_Agents_.28Busy.29|Matching agents busy]] ===== |
| − | ===== Matching agents logged-in ===== | + | ===== [[Reporting-reference-guide/AllMetrics#Logged-in_Agents_.28Logged_In.29|Matching agents logged-in]] ===== |
| − | ===== Matching agents ready ===== | + | ===== [[Reporting-reference-guide/AllMetrics#Agents_Ready_.28Ready.29|Matching agents ready]] ===== |
| − | ===== Matching agents not ready ===== | + | ===== [[Reporting-reference-guide/AllMetrics#Not_Ready_Agents_.28Not_Ready.29|Matching agents not ready]] ===== |
| − | ===== Occupancy of matching agents ===== | + | ===== [[Reporting-reference-guide/AllMetrics#Occupancy_in_Campaign.2FService_.28Occupancy.29|Occupancy of matching agents]] ===== |
Revision as of 18:55, 14 March 2019
• 日本語
<translate>= Time Series Widgets Configuration =
Time Range Options
- 5 minutes
- 15 minutes
- 1 hour
- 3 hours
- 6 hours
- 12 hours
- 24 hours
- 2 days
- 7 days
Services
Inbound in queue now
Outbound call attempts in progress now
Inbound interactions answered in Service Level % (moving window)
Inbound in IVR now
Inbound received
Inbound abandoned
Teams
Matching agents busy
Matching agents logged-in
Matching agents ready
Matching agents not ready
Occupancy of matching agents
</translate>