• 日本語 • 한국어 • español • Deutsch • français • العربية

• 5.19 • 5.3 • 5.8

<translate>

Calls

• Overview

Accepting/Rejecting Calls

• How to Answer an Incoming Call
• How to Reject an Incoming Call

After Call Work and Dispositions

• Dispositions and Notes
• How to Wrap Up After Call Work

Conferences

• How to Host a Conference
• How to Participate in a Conference

Consultations and Transfers

• How to Make a Consultation Call
• How to Transfer a Call

Directory

• How to Use the Directory

Favorites

• How to Use Favorite Contacts

Follow-ups

• How to Schedule a Follow-up Activity

Mute and Hold

• How to Hold and Retrieve a Call
• How to Mute a Call
• How to Release a Call

Placing Calls

• How to Make an Internal Call
• How to Make an Outbound Call

Recording and Voice

• How to Connect a Voice Application to Your Call
• How to Record a Call
• How to Stop or Pause Call Recording
• How to Use Prerecorded Messages
• Voice Signatures

Redialing

• How to Redial a Previously Dialed Number

Sending Numeric Information

• How to Send Numeric Information

Service Queue

• How to Place a Call in a Service Queue

</translate>

< Previous | Next >