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• 日本語
• 5.19 • 5.3 • 5.8

<translate>= Time Series Widgets Configuration =

Time Range Options

  • 5 minutes
  • 15 minutes
  • 1 hour
  • 3 hours
  • 6 hours
  • 12 hours
  • 24 hours
  • 2 days
  • 7 days


Services

A time series widget displaying services information


Inbound in queue now
Outbound call attempts in progress now
Inbound interactions answered in Service Level % (moving window)
Inbound in IVR now
Inbound received
Inbound abandoned

Teams

A time series widget displaying teams information


Matching agents busy
Matching agents logged-in
Matching agents ready
Matching agents not ready
Occupancy of matching agents

</translate>

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