From Bright Pattern Documentation
< 5.19:Messenger-integrations
Revision as of 13:13, 21 September 2023 by Matt.lashley (talk | contribs) (Created page with "=LINE Integration Overview= When integrated with the LINE messaging app, {{BPCC}} omnichannel cloud call center software enables agents to connect with LINE users via messagi...")
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)
Jump to: navigation, search
• 5.19

LINE Integration Overview

When integrated with the LINE messaging app, Bright Pattern Contact Center omnichannel cloud call center software enables agents to connect with LINE users via messaging, images, videos, audio files, links, location sharing, and more.

If an integration account for LINE is configured in Bright Pattern Contact Center, when a LINE user sends a message to a LINE channel, it's processed and handled by a live agent, an automated scenario, or a combination of automation and live agent.

Learn how to:

Supported Capabilities

Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for LINE include:

Content/Capability Support Note
Audio attachment
Arbitrary attachment
Contact
Delivery notification
Emoji x as Unicode symbols or LINE emojis (/emoji: line:<productid>:<emojiId>)
HTML content
Image x
Initiate outbound session x
Location x
Quick-reply buttons x
Read notification
Sticker x
Text message x up to 5k characters
Typing notification
URL x sent as text and received as a clickable link in messenger client
Video attachment x
< Previous | Next >