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< 5.19:Messenger-integrations
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• 5.19
LINE Integration Overview
When integrated with the LINE messaging app, Bright Pattern Contact Center omnichannel cloud call center software enables agents to connect with LINE users via messaging, images, videos, audio files, links, location sharing, and more.
If an integration account for LINE is configured in Bright Pattern Contact Center, when a LINE user sends a message to a LINE channel, it's processed and handled by a live agent, an automated scenario, or a combination of automation and live agent.
Learn how to:
- Integrate LINE with Bright Pattern Contact Center.
- Configure LINE to integrate with Bright Pattern Contact Center.
Supported Capabilities
Bright Pattern Contact Center's omnichannel platform supports sending many content types in messages. The supported content types and capabilities for LINE include:
| Content/Capability | Support | Note |
|---|---|---|
| Audio attachment | ||
| Arbitrary attachment | ||
| Contact | ||
| Delivery notification | ||
| Emoji | x | as Unicode symbols or LINE emojis (/emoji: line:<productid>:<emojiId>) |
| HTML content | ||
| Image | x | |
| Initiate outbound session | x | |
| Location | x | |
| Quick-reply buttons | x | |
| Read notification | ||
| Sticker | x | |
| Text message | x | up to 5k characters |
| Typing notification | ||
| URL | x | sent as text and received as a clickable link in messenger client |
| Video attachment | x |