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Switch Users for Remote Assist Sessions in Windows

Agents may need to switch to a user account with additional privileges to complete certain tasks.

1. Click the Send Keys button.
   
   
   

   Switching users via use of the Ctrl+Alt+Delete Send Keys button on Windows
   
   
   
2. Choose Ctrl+Alt+Delete.
   
   
   

   Beginning the process of switching users
   
   
   
3. When the option page appears, click the Switch Users link.
   
   
   

   Click the "Switch User" option
   
   
   
4. Select Admin user.
5. Enter the Administrator password in the password box.
   
   
   

   Switching users via use of the Ctrl+Alt+Delete "Send Keys" button
   
   
   
6. The computer begins switching users over to the Administrator user. This may take a few minutes.
   
   
   

   Switching from the regular user to the Administrator user may take a few minutes
   
   
   
7. You now have Administrator access to your customer's machine and may proceed as necessary.

	For security reasons, switching users locks the client account until the session ends or the system restarts. Clients must enter their credentials after to proceed.

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