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< 5.19:Contact-center-administrator-guide | Custom
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Custom Reporting Fields
Customizable fields are available for reporting purposes. Each custom field has a name, which can be any unique value, one that is distinctly different than any field offered by default.
Custom fields are added by clicking EDIT beside each available field. A dialog pops up with the following items to edit:
- Field Name - The unique name of the custom reporting field (e.g., "my_custom_field").
- Enabled - Select this checkbox to enable the custom reporting field to be used for your tenant.
- Scenario variable to always populate with (optional) - You can also designate which scenario variable is written to which custom field in the Call Detail Report. This action will overwrite any value previously set in the Set Custom Reporting Field scenario block. Upon completion of the interaction, this variable will then be posted to the designated custom field.
You can define up to 25 custom reporting fields. Once they are defined here, they can be populated for any type of interaction via scenarios and/or activity forms. The collected data will appear in the call_detail table of the Reporting Database and can be used as a filter when searching for Interaction Records also.
Note that all custom reporting fields are text fields with a 255 character limit.
