• 5.19 • 5.2 • 5.3 • 5.8

API Reference

Agent Desktop APIs

Access Agent Desktop functions using JavaScript; control agent states and handle calls from .NET-based applications.

Get APIs

• Desktop Integration API .NET Version Tutorial
• Simplified Desktop .NET API Specification
• Desktop JavaScript API Specification

List Management API

Manage the contents of outbound calling lists and Do Not Call lists via third-party applications.

Get APIs

• List Management API Specification

Mobile APIs

Develop customer-facing mobile/web apps for advanced chat, voice, and video communications.

Get APIs

• Mobile/Web API Specification

Recording API

Download recording audio files along with their associated metadata.

Get APIs

• Recording Retrieval API Specification

SMS/MMS API

Send and receive SMS/MMS messages, and track delivery status.

Get APIs

• SMS/MMS API Specification

Statistics API

Work with subscriptions, real-time statistics, dispositions, and more.

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• Real-Time Statistics API Specification

Tenant Management API

Transfer tenant configuration between various environments, create tenants from templates, and more.

Get APIs

• Tenant Management API Specification

User Management API

Automate user provisioning with third-party systems.

Get APIs

• User Management API Specification