How to Record a Call
Depending on your permissions, you may be able to activate call recording. Your system administrator will provide instructions for when call recording may be necessary or advisable. You can start recording at any time during your phone call.
If you have permission to record calls, the call recording button 
will be displayed in the Interaction Details panel and the top bar during an active call.
To start recording a call, click the call recording button. The recording will begin from that moment, and the button appearance will change to show the stop control 
.
Depending on your permissions, once the recording starts, you may not be able to stop it. In this case, the recording button will be disabled, and the entire conversation from the moment of recording activation will be recorded.
Note: Many services are configured to record some or all calls automatically from the moment you receive and/or make them. In addition, some contact center configurations are set up to record all calls. If a call is being recorded automatically, and you have the necessary permissions, the call recording button may show the stop control from the moment the call is established. Otherwise, the call recording button will be replaced with the following icon: 
.