How to Make an Internal Call

Internal calls are calls you make to other agents and supervisors of your call center, as well as other employees that may be connected to your phone system.

Follow these steps to make an internal call:

1. Open the Dial Pad tab, then use the number input field to enter the extension number of the party you would like to call. To enter their extension, you can use either the numeric keys of your keyboard or the buttons in the collapsible Dialpad section.
   
   Note that you can also use the Directory, Recents, and Favorites tabs to make calls to known internal contacts. In addition, you can click the click-to-call icon that appears next to contacts in your directory upon mousing over the contact's name.
   
   
2. If the internal call you are making is associated with a particular service that you provide, use the Select a Service drop-down menu at the top of the Dial Pad panel to select the desired service. Otherwise, leave the field blank.
   
   
3. Click the Call button .
   
   

Internal contact

If the called party is available, you will hear the ringback tone in your headset, and the top bar will display the call status as Dialing. When the called party answers, the top bar will instead display the time elapsed during the call.

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