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< 5.19:Scenario-builder-reference-guide‎ | Exercises
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• 5.19 • 5.3 • 5.8

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All Scenario Exercises

Chat

  • How to Create a Chat Scenario That Uses Bots

Voice

  • How to Create a Voice Scenario That Blocks Specific Incoming Phone Numbers
  • Scenario Example



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Contentsto top

  • Scenario Builder Reference Guide
    • Introduction
  • About
  • Scenario Builder OverviewExercises
  • Scenario-Building Exercises
    • Overview
    • Scenario Builder Basics
    • All Scenario Exercises
      • 1.1 Chat
      • 1.2 Voice
    • Downloadable Scenario Templates
    • Create a Basic Scenario
    • How to Create a Chat Scenario That Pops Case or Contact Information
    • How to Create a Chat Scenario That Uses Bots
    • How to Configure a Chat Scenario That Uses a Microsoft Azure Web App Bot
    • Pizza Flowchart Chat Scenario
    • Sending Automatic Email Replies to Customers Who Use the "Leave a Message" Chat Form
    • How to Blacklist Specific Phone Numbers
    • How to Configure Last-Agent Routing Using the Internal Database
    • How to Create a Voice Scenario That Distributes Surveys to a Percentage of Random Customers
    • How to Route Callers to the Last Agent and Provide a Voicemail Option
    • General Inbound Voice Scenario
    • Redirect Calls Economically with a Single-Step External Transfer Option
    • Skill-Based Call Routing with an Auto Attendant Choice
    • Use Conversational IVR in a Scenario
    • Voice Scenario SurveyScenario Blocks Definitions
  • Scenario BlocksReference
  • Scenario Reference Material