From Bright Pattern Documentation
< 5.19:Agent-guide | Tutorials
Revision as of 22:25, 15 January 2019 by Tracy (talk | contribs) (Tracy moved page 5.3:Tutorials-for-agents/Calls to 5.3:Agent-guide/Tutorials/Calls)
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Calls
Accepting/Rejecting Calls
After Call Work and Dispositions
Conferences
Consultations and Transfers
Directory
Favorites
Follow-ups
Mute and Hold
Placing Calls
Recording and Voice
- How to Connect a Voice Application to Your Call
- How to Record a Call
- How to Stop or Pause Call Recording
- How to Use Prerecorded Messages
- Voice Signatures
Redialing
Sending Numeric Information
Service Queue
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