From Bright Pattern Documentation
< 5.19:Agent-guide | Work
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Working in Agent Desktop
This section covers everything you need to know about using Agent Desktop in your day-to-day operations. During a typical working session, you will be interacting with contact center users and customers on multiple media channels (e.g., voice, chat, email, SMS/text, mobile messengers), using Agent Desktop at its full capacity.
Explore this section to learn more about any of the following aspects of Agent Desktop:
- Accessibility
- Calendar
- Calls
- Cases and Email
- Chats
- Dashboard
- Home Page (Formerly My Grades)
- Knowledge Base
- Mobile Interactions
- Outbound Campaigns
- Screen-Pop
- Search & Preview Records (Formerly Contacts)
- States
- Voicemail
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