評価者に対する評価依頼の割り当て

品質評価者の管理者は、チーム評価者に対して対話の評価依頼を割り当てることができます。

Procedure

Assigning evaluations is a simple process. First, you will need to search for the desired interactions from Eval Home.
Next, you will assign a team evaluator to evaluate an interaction. Evaluations may be assigned to evaluators from either the search results screen or while viewing an interaction in Eval Console. To assign evaluators to evaluate an interaction, click the assign option; a window with a drop-down menu pops.
From here, you will be able to select a specific evaluator, then select Submit; the evaluator will be notified of the assignment in the Scheduled search preset button.

Note: As a quality evaluator admin, you have the privilege to Delete evals completed by anyone.

Assign evaluations to your team evaluators