スクリーンポップの説明
顧客および/または要求されたサービスの追加情報を提供するウェブページまたはフォームが着信インタラクション中に表示されるように設定できます。設定を行うと、新しいインタラクションがエージェントデスクトップに配信されるたびに、コンテキスト情報エリアで当該のWebページ/フォームが表示されます。
If the interaction is associated with one page or form, it will occupy the entire space of the Context Information Area. Some types of interactions may be associated with multiple pages/forms. In this case, the pages/forms will be arranged in a multi-tab view. The most relevant page/from will be displayed in the first tab called URL. To see other pages/forms, click the corresponding tabs--those tabs will usually have some descriptive names. You will get detailed information about the content and purpose of each tab from your system administrator.
Note: Depending on your system configuration, web pages and forms may appear in separate browser windows or tabs instead of the Context Information Area.
Agent Desktop temporarily stores the forms/tabs that you used for processing of the 10 most recent interactions. Any such forms/pages will be displayed when you select the corresponding contacts from the Recent tab. (If you log out or reload your browser, those forms/pages will no longer be available.)