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作業開始

エージェントガイドのこのセクションでは、ログインの方法とエージェントデスクトップのセットアップ方法について説明します。

Before you can begin work, you must first make sure you have the following:

• Ability to log in with username and password

• Understanding of which phone device to select to use upon login

• Agent Desktop Helper Application downloaded and installed, plus any necessary browser extensions to make it work

• User profile set up with your contact details, including email address if using voicemail

• Voicemail enabled

After you have completed setup, you can move on to the next section of this guide, Working in Agent Desktop.

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