From Bright Pattern Documentation
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Revision as of 17:15, 17 May 2021
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API Reference
Agent Desktop APIs
Access Agent Desktop functions using JavaScript; control agent states and handle calls from .NET-based applications.
List Management API
Manage the contents of outbound calling lists and Do Not Call lists via third-party applications.
Mobile APIs
Develop customer-facing mobile/web apps for advanced chat, voice, and video communications.
Recording API
Download recording audio files along with their associated metadata.
SMS/MMS API
Send and receive SMS/MMS messages, and track delivery status.
Statistics API
Work with subscriptions, real-time statistics, dispositions, and more.