From Bright Pattern Documentation
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| − | ''service_performance'' metrics are a subset of metrics derived from the ''[[ | + | ''service_performance'' metrics are a subset of metrics derived from the ''[[reporting-database-specification/service in time counters|service_in_time_counters]]'' table. |
Such metrics are maintained only in order to support existing service-related custom reports designed prior to the release of Bright Pattern Contact Center version 3.5.2. All ''service_performance metrics'' are available in the ''service_in_time_counters'' table, which is recommended for the development of any new service-related reports. | Such metrics are maintained only in order to support existing service-related custom reports designed prior to the release of Bright Pattern Contact Center version 3.5.2. All ''service_performance metrics'' are available in the ''service_in_time_counters'' table, which is recommended for the development of any new service-related reports. | ||
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</translate> | </translate> | ||
Revision as of 18:17, 11 April 2019
service_performance
service_performance metrics are a subset of metrics derived from the service_in_time_counters table.
Such metrics are maintained only in order to support existing service-related custom reports designed prior to the release of Bright Pattern Contact Center version 3.5.2. All service_performance metrics are available in the service_in_time_counters table, which is recommended for the development of any new service-related reports.