5.8:Contact-center-administrator-guide/CallCenterConfiguration/IntegrationAccounts/Overview

• 5.3 • 5.8

Overview

Call Center Configuration > Integration Accounts

Integration accounts enable your contact center to work with third-party systems, such as customer relationship management (CRM) and workforce management (WFM) applications. The following is a list of articles containing integration account types:

• AWS
• Bot / Chat suggestions engine
• External Knowledge Base
• Loxysoft WFM
• Messenger
• NICE
• Natural Language Understanding
• Next Caller
• RightNow
• Salesforce.com
• ServiceNow
• Single Sign-On
• Speech To Text
• Statistics Data Receiver
• Text To Speech
• The Data Group (TDG)
• WFM
• Zapier
• Zendesk

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