• 5.19

Login Session

After an agent completes the initial setup and logs into the Mobile app, the agent will stay logged in even if the application is running in the background mode or in the "dead mode" (i.e., when the app is closed by swiping it offscreen or selecting "Close All"). The only conditions that will cause the end of the login session are the following:

• The user logs out manually (i.e., uses the Log Out control in the app’s Settings)
• Logout is forced by a supervisor
• Logout is forced by several consecutive transitions to the Not Ready - No Answer state
• Logout is forced because the same user logged into another device (e.g., the regular Agent Desktop application)
• Logout is forced by a mandatory update notice
• The platform that the app is connected to is shut down
  • Note: This means, in particular, that mobile users will be logged out during platform upgrades, and may need to be reminded to log back in after the upgrade.< Previous