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Zendesk Search

The Zendesk Search workflow block executes the specified Zendesk record selection statement. (For more information, refer to Zendesk's Search API and Zendesk Support search reference articles.)

Zendesk Search workflow block

The columns of the first record of the retrieved recordset are stored in the variables <recordset_name>.<column_name>. For that statement, the results will be stored in the variables and

The number of returned records is stored in the variable <recordset_name>.__count__ (e.g., RS.__count__). (Note the double underscores in front and after count; they are used to reduce the chance of confusing the name of this variable with a column name in a recordset.)

To iterate through the recordset, use the Get Next Record block.

Conditional Exits

The Zendesk Search block may take one of the following conditional exits: Failed or No Data.


The Zendesk Search block will execute the Failed conditional exit if the search operation failed.

No Data

The No Data conditional exit is executed if no data matching the specified search criteria is found.



Title text

Title text is the name of the instance of the block. Enter a name in the text field and the new name of the block appears in the flowchart.

Recordset name

Recordset name is the name of the recordset that will be retrieved via this search operation.

Max results

Max results is the maximum number of records in the recordset.

Search string

Search string is the record selection statement, and it may contain application variables specified in the $(varname) format.

The code and the body of the received HTTP response is stored in local variables $(integrationResultCode) and $(integrationResultBody), respectively. For troubleshooting purposes, use the EMail or Internal Message block to obtain the content of responses indicating a failed search attempt. For more information, see the description of the variable $(integrationResultBody).

Zendesk Search workflow settings

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