From Bright Pattern Documentation
Recent Interactions
The list of recent interactions for the logged user is available in the following property in AgentPlace after agent login:
public SortedDictionary<string, Recent> recents;
The following code snippet shows how to sort the recent interactions according to the timestamp of the interactions:
List<Recent> recentList = _AgentPlace.recents.Values.ToList(); recentList.Sort((x, y) => x.timestamp.CompareTo(y.timestamp)); }