From Bright Pattern Documentation
< 5.3:Contact-center-administrator-guide | CallCenterConfiguration | IntegrationAccounts(Redirected from 5.8:Contact-center-administrator-guide/IntegrationAccounts/Zendesk)
Integration with the Zendesk customer relationship management application provides the integrated Agent Desktop, single sign-on, access to CRM data from scenarios, screen pop, activity history, and click-to-dial functions. You can configure multiple Zendesk integration accounts for access to different Zendesk systems.
For detailed integration instructions, including specification of the Zendesk integration account properties, see Zendesk Integration Guide.