From Bright Pattern Documentation
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*[[Agent-guide/Tutorials/Cases/HowtoSaveanEmailasaDraft | How to Save an Email as a Draft]] | *[[Agent-guide/Tutorials/Cases/HowtoSaveanEmailasaDraft | How to Save an Email as a Draft]] | ||
*[[Agent-guide/Tutorials/Cases/HowtoCopyandPasteImagesintoEmail | How to Insert Images into Email]] | *[[Agent-guide/Tutorials/Cases/HowtoCopyandPasteImagesintoEmail | How to Insert Images into Email]] | ||
| + | *[[Agent-guide/Tutorials/Cases/HowtoInsertHyperlinksintoEmail | How to Insert Hyperlinks into Email]] | ||
Masking Data | Masking Data | ||
| − | |||
*[[Agent-guide/Tutorials/Cases/HowtoMaskSensitiveData | How to Remove Sensitive Data from Emails]] | *[[Agent-guide/Tutorials/Cases/HowtoMaskSensitiveData | How to Remove Sensitive Data from Emails]] | ||
Print | Print | ||
Revision as of 21:47, 15 October 2021
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Cases and Email
Accepting Email
Creating Cases
Follow-ups
- How to Use Pinned Cases to Send a Follow-up Outbound Email
- How to Use Cases to Send a Follow-up Outbound Email
Fonts
Handling Email
- Filtering Case History Content
- How to Close an Email without Replying
- How to Change an Assigned Email Service
- How to Compose a Reply
- How to Transfer an Email
- How to Forward an Email
- How to Send a New Outbound Email
- How to Save an Email as a Draft
- How to Insert Images into Email
- How to Insert Hyperlinks into Email
Masking Data
Retrieving Email from Queue
Reviewing Email
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